Question 1

What is Vasuko?

Accepted Answer

Vasuko is a modern platform that connects tenants with landlords to discover verified stays and apartments across Nepal with ease and security.

Question 2

How does support work?

Accepted Answer

Our friendly support team is available 24/7. You can reach out to us via the in-app chat, email at support@vasuko.com, or through our social media channels.

Question 3

Do you have guides on how to use Vasuko?

Accepted Answer

Yes! We have comprehensive guides and video tutorials on our YouTube channel showing you exactly how to book a stay or list your property.

Question 4

How do I confirm a stay booking?

Accepted Answer

A booking is officially confirmed only after you complete the full payment through our authorized payment gateways. Once paid, the property is reserved for you.

Question 5

What happens if the stay doesn't match the photos?

Accepted Answer

Your payment is protected by our '7-Day Security Hold'. Report any major issues via the app within 24 hours of arrival, and we will pause the payout to mediate the issue.

Question 6

How much does it cost to list my property?

Accepted Answer

Listing your property on Vasuko is completely free. We only charge a small platform commission when a booking is successfully confirmed.

Question 7

When will I receive my payout?

Accepted Answer

Funds are held securely for 7 days after the guest checks in to ensure satisfaction. On the 8th day, the funds move to your 'Available Balance'.

Question 8

What is your cancellation policy?

Accepted Answer

If you cancel at least 24 hours before your scheduled check-in, you are eligible for a refund minus a small gateway fee. Late cancellations are non-refundable.

Question 9

How do I change my account email?

Accepted Answer

You can change your account email by going to your Profile > Account Settings. You'll need to verify the new email address before the change takes effect.

Frequently asked questions

What is Vasuko?

How does support work?

Do you have guides on how to use Vasuko?